SHOP BY

We are always happy to hear from our customers. You can contact us via e-mail.

E-mail contacts 

Service and support: topokayc@gmail.com

Why can't I place my order? 

If your billing address does not match your bank's record exactly, your order will not be placed. An authorization/hold will be placed on your credit card every time you attempt to submit an order.

 Why can't I place my order? 

If your billing address does not match your bank's record exactly, your order will not be placed. An authorization/hold will be placed on your credit card every time you attempt to submit an order.

Has my order shipped? 

After we ship the goods, we will mark it on Paypal or send an email to notify you.

How do I track my order? 

Track your order through the courier number I sent to you

My order never arrived. 

Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered," please contact customer service for assistance.

An item is missing from my shipment. 

Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered," please contact customer service for assistance.

My product is missing parts. 

Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered," please contact customer service for assistance.

How much is my shipping? 

Free shipping of all goods worldwide

I received the wrong product. 

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

What is your return policy? 

Please visit this Return Policy page located at the bottom of every page.

When will my order ship? 

Most of our products ship within 1 business days after placing your order. 

When will my credit card be charged? 

Your credit card will be charged when you place an order.

How do I find my product? 

To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.

How do I navigate the site? 

To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.

How do I contact you? 

By going to the contact us page located at the bottom of our site under Company Info.

Privacy Policy 

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

Security 

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.